Frequently Asked Questions
When will my order ship?
**HOLIDAY ORDERS**ORDER BY MIDNIGHT ON SUNDAY, DECEMBER 15TH FOR THEM TO ARRIVE BEFORE CHRISTMAS. I WILL SHIP ALL HOLIDAY ORDERS ON MONDAY, DECEMBER 16TH. AFTER THAT, I WILL RESUME MY REGULAR SHIPPING SCHEDULE (below)
Typically, I follow this schedule:
Orders placed Thursdays through Sundays ship the following Monday.
Orders placed Mondays through Wednesdays ship Thursdays.
Please contact me via email if you have particular shipping needs or questions! I’ll do my best to accommodate if possible.
You’ll receive an email the day your order ships that includes the carrier and tracking information.
What shipping options do you offer?
At the checkout, you’ll choose the one option “domestic shipping”(unless you’re local, see below).
I have estimated the shipping cost based on weight and size and will choose the lowest cost shipping option, regardless of the carrier.
For lightweight items under 16 oz it will likely ship USPS Ground Advantage (previously called First Class Package Service). This is low-cost but will take a few extra days than Priority Mail.
For all other packages over one pound, I will use either UPS Ground or USPS Ground Advantage (previously Parcel Select) or Priority Mail, whichever is most economical.
Based on years of experience, I’ve done my best to estimate the shipping costs, which also includes packing materials, time, and fuel. If it turns out I was in error I will refund you any overages.
IF YOU ARE LOCAL and are willing to make a trip to my studio to pick up your items, you can choose “local pickup”. I’ll reach out to you after your purchase to arrange a time. Please note it is 15 minutes from downtown Santa Fe.
Do you ship Internationally?
At this time, I am not shipping outside of the United States. However, if you see something you really fall in love with, please reach out to me with an email and start a conversation and we’ll see if we can work something out.
What type of packaging do you use?
I aim to use recycled or eco friendly materials in my packaging. I use a combination of materials that are available to me, including recycled boxes, paper, and bubble wrap. I only use bubble wrap or plastic that is second hand, not newly purchased. I also use compostable eco-beans instead of regular packing peanuts. My main goal is to get your items to you safely while using second hand materials and/or materials that are able to be reused or recycled.
Is your work food safe?
Yes.
All of the transparent glazes, such as clear and celadons, have been specifically formulated to “fit” with the porcelain clay body. Thus, creating wares that are durable, as well as resistant to cracking and chipping.
I do have a few specialty crystalline type glazes that have luminous colors of aqua, turquoise, and blue. These glazes are reserved only for the “GEO” dishes. They have a fine network of lines, called crazing, that are not visible to the eye. However, if you chose to set a teabag or something of that nature in the dish, it may indeed stain the lines, exposing them and changing the look of the piece.
Do you take returns?
I truly hope that you are more than happy with your purchase. If, for any reason, this is not the case, please contact me directly via email within 7 days and we will start the return process. All packing and shipping costs will be your responsibility. All items must be returned in original condition within 14 days of original delivery in order to qualify for a refund. Once item/s are received in good condition, a refund will be issued.
Do you take commissions?
No.
Do you wholesale?
I do offer wholesale for a few select items at this time. Contact me directly to inquire.